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FAQs

How long is your shipping time?

This depends on where you are located. The shipping time to US is about 7-15 working days and to other areas is about 10-20 working days.

 

Where is my order now?

To track your order, please go to

Check Order Status

Enter your tracking number and you can track your order.

 

What’s my tracking number?

After shipping out, customers will receive a shipping confirmation E-mail, with tracking number included.

 

I have not received any confirmation email.

For this matter, please send an Email to service@pearlcosy.com

Please specify your invoice ID or the last 4 digits of your credit card and we will check for you.

 

I want to return or refund!

For return product or refund, please read our Return Policy first.

If you insist, please send an Email to service@pearlcosy.com

Please specify your invoice ID or the last 4 digits of your credit card and we will process for you.

 

How to apply discount?

To use your discount, please first make sure that you have copied all the right alphabets and numbers, with no space. If it still doesn’t work, please contact the Email service@pearlcosy.com

How to get my discount?

Log in our website and register, then you can always get latest discount via E-mail!

Refer our website to your friends and you both can share the discount! (Please note that this is still under test)